WaConnect

Terms of Use

Last updated: October 10, 2026

1. About these terms#

These terms are an agreement between you and WaConnect ("we", "us") for your use of waconnect.ai, the dashboard, the API and the hosted connect pages (the "Service"). By creating an account or using the Service, you agree to them. If you don't agree, don't use the Service.

2. Who can use WaConnect#

You must be at least 18 years old and use the Service for a business or professional purpose. If you sign up for a business, you confirm you're allowed to accept these terms on its behalf. You're responsible for your account, for keeping your password and API keys secret, and for everything done with them.

3. How WaConnect works with WhatsApp#

  • WaConnect connects your WhatsApp numbers to WhatsApp's servers through WhatsApp Web technology: the same linked-device connection you get when you scan a QR code in WhatsApp Web.
  • WaConnect isn't affiliated with, endorsed by or sponsored by WhatsApp or Meta Platforms, Inc. WhatsApp is a trademark of Meta Platforms, Inc.
  • WhatsApp can restrict, suspend or ban any number at any time, under its own rules. We can't control or reverse this, and we don't guarantee that a number won't be restricted or banned.
  • You use your numbers with WaConnect at your own risk. Following the best practices below lowers that risk, but doesn't remove it.

4. Best practices you must follow#

To protect your numbers:

  • message only people who agreed to hear from you, and stop immediately when someone asks you to;
  • don't send the same message to large numbers of people at once, or message lists you bought or scraped;
  • write messages people expect and recognise, and keep your WhatsApp profile accurate;
  • keep the phone of each connected number active and connected to the internet.

5. Things you must not do#

Don't use the Service to:

  • send spam or unsolicited bulk messages;
  • send illegal, fraudulent, deceptive, harassing, hateful, sexually explicit or otherwise harmful content, or promote illegal goods or services;
  • break WhatsApp's Terms of Service or policies, or any law (including privacy, marketing and anti-spam laws);
  • resell or give others access to the Service without our written permission, copy, reverse engineer or disrupt it, get around its limits or security, or overload it.

6. Credits, prices and payments#

  • The Service is prepaid: you buy credits, and each message you send uses credits at the prices shown on our website.
  • Payments are processed by Stripe; we don't store your full card details.
  • We may change prices with notice; changes apply to messages sent after they take effect.
  • Credits and payments are non-refundable, including when a number is restricted or banned by WhatsApp, and when an account is suspended or deleted, except where the law requires otherwise.

7. Your content and data#

  • You own your messages, contacts and other content. You give us permission to store and process it only to provide the Service.
  • You're responsible for having the right to contact the people you message and to share their details with us.
  • Messages of numbers used through the API aren't stored by WaConnect; they're delivered to your software, which keeps its own copy. Their photos and documents are kept for about 24 hours so you can download them, then deleted.
  • We keep your data secure and don't sell it.
  • When you delete your account, your messages, contacts, numbers, files and account data are deleted immediately and can't be recovered; remaining credits are lost.

8. Suspension and termination#

  • If you break these terms, we'll usually warn you first and give you a chance to fix it. If it continues, we may suspend or close your account.
  • We may suspend immediately, without warning, when the use is illegal, seriously harmful, or puts the Service or other customers at risk.
  • Credits in a closed account are not refunded.
  • You can delete your account at any time in Settings → Security.

9. Service availability#

We work to keep WaConnect running, but the Service is provided "as is" and "as available", without warranties of any kind. We don't promise it will be uninterrupted, error-free, or that every message will be delivered. We may change, add or remove features.

10. Limitation of liability#

To the fullest extent the law allows:

  • we're not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue, data or business, including losses from a restricted or banned number;
  • our total liability for any claim is limited to the amount you paid us in the 3 months before the claim.

11. Indemnity#

You agree to cover any claims, losses or costs brought against us because of your content, your messages, or your breach of these terms or the law.

12. Changes to these terms#

We may update these terms. We'll change the "Last updated" date, and for important changes we'll email account owners before they take effect. If you keep using the Service after a change takes effect, you accept the new terms.

13. Governing law#

These terms are governed by the laws of the United States of America.

14. Contact#

Questions about these terms: contact@waconnect.ai.

Questions? contact@waconnect.ai